My account hadn't paid any interest.
When this happens, I ring to ask why.
Then I noticed a service called "web chat",
And thought that I'd give it a try.
I carefully typed in the query,
The response was from someone called Faye.
She instructed, "Log in." But I couldn't.
The "web chat" box got in the way.
It obscured all the small password boxes.
I explained that these couldn't be seen.
"Make the web chat box smaller," Faye offered.
I clicked. Now it filled the whole screen.
Then the log-in page suddenly vanished.
It seemed it had got tired of waiting.
I'd been "timed-out" and still had no answer,
And was starting to find this frustrating.
"I know it's not your fault," I told her,
"But this is not "helpful" at all.
Can I take down your telephone number?
And then I can give you a call."
"I'm sorry," she wrote, "But I cannot.
That service stopped ages ago.
We don't actually talk to our clients."
Well at least this was "helpful" to know!