Saturday 21 March 2020

Getting a refund from Ryanair

We'd booked with Ryanair,
And had duly paid our fare,
But our trip to Spain cannot now go ahead.
As they'd cancelled both our flights,
We were well within our rights,
To claim a refund of our cash instead.

This proved very complicated,
And I soon became frustrated,
As I entered details time and time again.
All those squiggles I'd reload,
From the "not a robot" code,
But my efforts were consistently in vain.

Then I finally succeeded,
Done the things the system needed.
To confirm, they'd send an email. This seemed fine.
In my inbox one was there.
It was from Ryanair...
Demanding that we now check in on line!

Just to update everyone. The following day, another Ryanair email appeared, entitled "Top tips for a speedy take off" !

A third email arrived a few days ago, hyping the fantastic low fare deals on offer and urging us to book.

Almost three weeks on, there is still no sign of the refund...…..

Update - 26th May (2020)

Still no sign of a refund for the flights that were cancelled in March. Our flights to and from Cologne in July have also now been cancelled. We have applied for a refund, and been told that we're in a queue! Earlier emails suggested that the queue might be lengthy, as priority was being given to "vulnerable" passengers. How do they know who these vulnerable passengers are? 

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