I'm very fond of Amazon:
It's quick and it's efficient.
My log-in details (always there)
Mean one click is sufficient.
I'd ordered sundry items,
But this time could not connect.
An alert box popped up warning me
"Your password's incorrect".
I'd never ever changed it,
(Though, it's said, one often should).
But they'd send a code to email.
This sadly proved no good.
If I want to access "Outlook"
I must leave the page I'm on,
Then - armed with all the info -
Return to it anon.
With care, I duly noted
All the digits they required,
But these proved to be "invalid".
Had their usefulness expired?
I tried once more, to no avail.
This really did now irk.
So "Contact Us" seemed sensible,
Except this didn't work.
My query floated round my head.
The words were well rehearsed.
I clicked the link, and then found out,
I HAD TO LOG IN FIRST!